Privacy Policy

1. Introduction

JEN GLOBAL LTD respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our platform and services.

Please read this policy carefully before using our services. By using our services, you agree to the practices described in this policy.

2. What Data We Collect

We may collect the following types of personal data:

• Contact Information: name, email address, phone number
• Account Information: username, password (securely encrypted), ID and Trade URL
• Payment Information: payment method, transaction details (not credit card data)
• Technical Information: IP address, device type, browser type, visit duration, pages visited
• Communication: records of communication with our support team

3. How We Collect Data

We collect data in the following ways:

• Information you directly provide when creating an account or using our services
• Automatically through cookies and similar technologies when you use our platform
• From third parties such as when you link your account or use third-party features

4. How We Use Your Data

We use your personal data for the following purposes:

• Providing and improving our services
• Processing transactions and providing customer support
• Securing and protecting our platform and users
• Communicating with you regarding your account, transactions, or support requests
• Sending updates, notifications, and marketing materials (if you have consented)
• Analyzing and improving user experience
• Fulfilling legal obligations

5. Data Sharing

We may share your personal data with:

• Service Providers: companies that help us provide and improve our services (payment processing, customer support, analytics)
• Legal Authorities: when required by law, court order, or other legal processes
• Business Acquirers: in case of merger, acquisition, or sale of assets

We do not sell or rent your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or damage, including:

• Encryption of sensitive data
• Secure network infrastructures with firewalls
• Regular security audits
• Access controls for employees
• Ongoing security monitoring and testing

7. International Data Transfers

We are a company based in the United Kingdom (UK). Your personal data may be processed in countries where we or our service providers are located.

When we transfer data outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

8. Data Retention

We retain your personal data only as long as necessary for the purposes for which they were collected, or as required by law. The length of the retention period depends on the type of data and the purpose for which we process them.

After the data are no longer needed, we securely delete or anonymize them.

9. Your Rights

Depending on your location, you have rights regarding your personal data, including:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure of your data under certain circumstances
• Right to restriction of processing of your data
• Right to data portability
• Right to object to processing of your data
• Right to withdraw consent to processing

If you wish to exercise any of these rights, please contact us at support@cs2jen.com.

10. Cookies and Similar Technologies

Our platform uses cookies and similar technologies to improve your experience, analyze usage, and provide personalized content.

You can manage your cookies preferences through your browser settings. However, please note that disabling certain cookies may affect your ability to use all features of our platform.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the date of the last update.

We recommend you regularly check this policy to stay informed about how we protect your personal data.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or the processing of your personal data, please contact us at:

Email: support@cs2jen.com
Address: 786 Seven Sisters Road, London, England, N15 5NU